Meraki Foundation provides support for households by offering assistance with utility payments, where families are struggling and payments are overdue. This support is by appointment with our Coordinator, Maria.
The payment schemes that Maria can assist with are EAPA (Energy Accounts Payment Assistance), and PAS (Payment Assistance Scheme, Sydney Water).
PAS (SYDNEY WATER)
Everyone needs access to clean water, however adverse circumstances can make it difficult to continue paying your bill. Meraki’s qualified Coordinator, Maria, will discuss your situation with you, and if you’re eligible, can apply PAS credits to reduce your debt. To find out more about the Payment Assistance Scheme, click here.
To make a referral, please download our referral form by clicking here, and emailing it to admin@merakifoundation.org.au. If you would like to ask any questions before making a referral, please fill out the contact form below and our friendly admin team will get back to you.
MERAKI’S CHARTER OF PARTICIPANT RIGHTS
Meraki is committed to:
1. Treating you with respect, and being free from judgement at all times,
2. Ensuring your support isn’t decided for you, and that you have a say in what you want to achieve with Meraki’s help,
3. Keeping an open line of communication between you and Meraki, so that you can let us know if we’re doing well, or if your support needs improvement or changes.
4. Making sure all environments that your support takes place in are safe, and free from discrimination,
5. Working collaboratively with you, your family/carer, and other services who are also providing support for you,
6. Respecting your privacy and confidentiality at all times, and
7. Ensuring you are happy with the service that has been provided to you.
Meraki welcomes your feedback where we may not have met this Charter. You can leave feedback or make a complaint here. Meraki will do what we can to resolve the issue, keep you informed on the progress and ensure you are not negatively affected due to making a complaint
